Return & Refund Policy

At KalaSudha, we are committed to ensuring that our customers have a fair and transparent experience when purchasing from us, whether it’s for our live events, courses, music instruments, or related services.

1. Event Tickets

All event ticket sales are final once confirmed. However, we understand that unforeseen circumstances may arise.

  • Cancellations or Postponements
    If an event is cancelled or rescheduled, ticket holders will be offered the option of:

    • A full refund, or

    • A transfer to the rescheduled event or equivalent show.

Refunds for cancelled events will be processed automatically to the original payment method within 7–14 business days.

  • Customer-Initiated Cancellations
    If you are unable to attend an event, please contact us at [email protected].
    Refunds are not guaranteed but may be considered on a case-by-case basis up to 30 days before the event. We do not refund tickets in the 30 days before the event. An agreed refund covers the ticket price and the booking fee.

2. Courses

If you are not satisfied with a course, write to us at [email protected] and ask for a refund. We refund your last class and stop your course progress there.

3. Physical Products (Future Instrument & Accessory Sales)

For any physical products purchased through KalaSudha (e.g., musical instruments, accessories, or merchandise):

  • You may return unused and undamaged items within 14 days of delivery.

  • Items must be returned in their original packaging with all labels and components included.

  • You are responsible for return shipping costs, unless the product is faulty or incorrect.

  • Once we receive and inspect the item, a refund or replacement will be issued within 7–10 business days.

  • Refunds will be made to the original payment method.

To start a return, please email: 📩 [email protected]
Include your order number, reason for return, and any relevant photos.

4. Instrument Repairs & Services

For instrument repair, restoration, or maintenance services:

  • Service fees are non-refundable once work has commenced.

  • If you cancel before the instrument is collected or before work starts, you may receive a partial refund, subject to handling charges.

  • KalaSudha is not responsible for delays or damages caused by third-party couriers or customs during international shipping.

5. Damaged or Faulty Items

If a product arrives damaged or defective, please notify us within 7 days of delivery with photos and a description.
We will arrange for a replacement, repair, or full refund as appropriate.

6. International Orders

We ship and serve customers worldwide. Customs duties, import taxes, or brokerage fees may apply depending on your country and are not refundable by KalaSudha.

Please check your local regulations before placing an order.

7. Contact Us

If you have any questions about our return or refund policy, please contact us: 📧 [email protected]

 

Last updated: October 2026
Company: KalaSudha Ltd
Website: https://www.kalasudha.com
Registered Office: London, United Kingdom