--- url: 'https://kalasudha.com/en-gb/help' title: 'Help centre | KalaSudha' author: name: rajeevk url: 'https://kalasudha.com/en-gb/user/0f961cccc99524ed' date: '2026-10-05T02:48:18+00:00' type: website summary: 'Help with tickets, payments, courses, video classes and your KalaSudha account. Search the help centre or browse by topic.' image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- Help centre # How can we help? Search our help articles or browse by topic to find answers fast. Search help articles ## Browse by topic Pick a topic to see every guide in that category. [ ### General Getting started, accounts, and everything about the platform. 5 articles ](/en-gb/help/general#help-articles) [ ### Courses & Learning Enrolment, cohorts, lessons, certificates, and learning paths. 8 articles ](/en-gb/help/courses-learning#help-articles) [ ### Events & Tickets Tickets, bookings, venues, festivals, and attending events. 8 articles ](/en-gb/help/events-tickets#help-articles) [ ### Technical Help Playback, streaming, downloads, and troubleshooting. 5 articles ](/en-gb/help/technical-help#help-articles) [ ### Billing & Payments Payments, subscriptions, refunds, and invoices. 5 articles ](/en-gb/help/billing-payments#help-articles) ## All help articles ## Filters Category General 5 Courses & Learning 8 Events & Tickets 8 Technical Help 5 Billing & Payments 5 Tags Access Account Booking Cancellation Checkout Contact Courses Discount codes Email Enrolment Fees Invoices Language Learners Lessons Levels Login Newsletter Orders Payments Practice Recordings Refunds Seating Sound Student Tickets Troubleshooting Video class 31 articles found Recently updated [Recently updated](/en-gb/markdownify/node/632?sort_by=changed&sort_order=DESC#help-articles) [Oldest first](/en-gb/markdownify/node/632?sort_by=changed&sort_order=ASC#help-articles) [Title (A-Z)](/en-gb/markdownify/node/632?sort_by=title&sort_order=ASC#help-articles) [Title (Z-A)](/en-gb/markdownify/node/632?sort_by=title&sort_order=DESC#help-articles) [ Events & Tickets### Why has my ticket email not arrived? Your tickets arrive as a PDF attached to the confirmation email. Check spam and the address you booked with, then ask us to send them again. 2 min read Updated October 8, 2026 ](/en-gb/help/events-tickets/why-has-my-ticket-email-not-arrived) [ Events & Tickets### Use a discount code at checkout Enter your code in the Order summary box on the first checkout page, under Add a promotion code, and click Apply. The booking fee stays the same. 2 min read Updated October 8, 2026 ](/en-gb/help/events-tickets/use-a-discount-code-at-checkout) [ Events & Tickets### Choose your seats Most events have unreserved seating. At reserved-seat events, pick a zone, then your seats on the plan. We hold them for 15 minutes while you pay. 2 min read Updated October 8, 2026 ](/en-gb/help/events-tickets/choose-your-seats) [ Events & Tickets### Ticket types: early bird, general, student and day tickets General admission is the standard ticket. Early bird costs less until a set date, student tickets need a student card at the door, and day tickets or packages cover several sessions. 2 min read Updated October 8, 2026 ](/en-gb/help/events-tickets/ticket-types-early-bird-general-student-and-day-tickets) [ Events & Tickets### I can no longer come. What are my options? Ask for a refund at least 30 days before the event. We refund the ticket price; the 5% booking fee is not refunded. After that, you can pass your ticket to someone else. 1 min read Updated October 8, 2026 ](/en-gb/help/events-tickets/i-can-no-longer-come-what-are-my-options) [ Events & Tickets### What happens if an event is cancelled or postponed You choose a full refund or a transfer to the new date or an equivalent concert. Refunds reach your original payment method within 7 to 14 business days. 1 min read Updated October 8, 2026 ](/en-gb/help/events-tickets/what-happens-if-an-event-is-cancelled-or-postponed) [ Events & Tickets### Book with access needs or bring a carer Write to and tell us what you need. A carer or PA ticket is free and we add it to your booking. Wheelchair spaces need arranging in advance. 2 min read Updated October 8, 2026 ](/en-gb/help/events-tickets/book-with-access-needs-or-bring-a-carer) [ Events & Tickets### Change the name or email on a booking Check your name and email at checkout before you pay. After paying, email us from your booking address at least 48 hours before the event with the correct details. 2 min read Updated October 8, 2026 ](/en-gb/help/events-tickets/change-the-name-or-email-on-a-booking) [ Billing & Payments### My payment failed or was interrupted If your card was declined at checkout, no booking was made and you can pay again. If we email you about a failed payment, use the Complete Payment button in that email. 2 min read Updated October 8, 2026 ](/en-gb/help/billing-payments/my-payment-failed-or-was-interrupted) #### Pagination 1 Current page [ Page 2 ](?page=1 "Go to page 2") [ Page 3 ](?page=2 "Go to page 3") [ Page 4 ](?page=3 "Go to page 4") [ Next page ](?page=1 "Go to next page") Load more articlesSearch is temporarily unavailable. Please try again. Try again ### No articles found Try adjusting your search or clearing the filters. Clear search