--- url: 'https://kalasudha.com/en-gb/help/getting-help/follow-up-on-a-message-i-sent' title: 'Follow up on a support message | KalaSudha Help' author: name: rajeevk url: 'https://kalasudha.com/en-gb/user/fce96177fd193d3a' date: '2026-10-28T14:19:02+00:00' type: website summary: 'Follow up on a support message to KalaSudha: reply in the Messages tab or to our email, reopen a resolved chat, and what to do after one working day.' tags: - 'Getting help' - Contact image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [Getting help](/en-gb/help/getting-help) # Follow up on a message I sent To follow up on a support message to KalaSudha, reply in the same conversation: the Messages tab for a panel message, or a reply to our email for an email or form message. 2 min read Updated October 28, 2026 In this article [Follow up in the message panel](#section-0) [If we emailed you our reply](#section-1) [If you wrote without signing in](#section-2) [If you wrote by email or through the contact page](#section-3) [If this does not work](#section-4) [A working day has passed and I have heard nothing](#section-5) [I cannot find the conversation](#section-6) To follow up on a support message you sent KalaSudha, reply in the same conversation. For a message sent from the round message button, open the **Messages** tab. For an email or a contact form message, reply to our email. We answer within one working day. ## Follow up in the message panel 1. Press the round message button at the bottom corner of the page. A number on the button shows any unread replies. 2. Open the **Messages** tab. Your latest conversation also shows on the **Home** tab under **Recent message**. 3. Open the conversation. 4. Write your follow-up and send it. It joins the same thread, so we see the whole exchange. A conversation we have closed shows as resolved, with the words "reply to reopen". Write in it as normal and it opens again. ## If we emailed you our reply When you have not read our reply in the panel, we send it by email too. The subject starts "New reply from KalaSudha support:" and then your own subject. Press **Read and reply** to answer. ## If you wrote without signing in A guest conversation belongs to the browser you wrote from. On another phone or computer, use the **Read and reply** link in our email. If you [sign in](/en-gb/user/login) on the same browser you wrote from, your guest conversations move into your account. From then on you see them in the **Messages** tab on any device where you are signed in. [I booked as a guest. How do I get into my account?](/en-gb/help/account-sign-in/i-booked-as-a-guest-how-do-i-get-into-my-account) covers guest accounts. ## If you wrote by email or through the contact page Reply to our email and keep the subject line as it is, so your follow-up stays with your first message. No reply yet after a working day? Write again to or through the [contact page](/en-gb/contact), with the date you first wrote. ## If this does not work ### A working day has passed and I have heard nothing Check your spam or junk folder for our email, and add to your contacts. [Not receiving emails from us](/en-gb/help/troubleshooting/not-receiving-emails-from-us) covers the other causes. If nothing is there, write again from a different email address, since our reply may not be reaching the first one. ### I cannot find the conversation Make sure you are on the browser you wrote from, or signed in to the account you used. Otherwise, write to us again with the date of your first message. Every way to reach us is in [Contact us](/help/general/contact-us). [Contact](/en-gb/help?tag=319#help-articles) Was this article helpful? Thanks for your feedback! Last updated: October 28, 2026 ## In this article [Follow up in the message panel](#section-0) [If we emailed you our reply](#section-1) [If you wrote without signing in](#section-2) [If you wrote by email or through the contact page](#section-3) [If this does not work](#section-4) [A working day has passed and I have heard nothing](#section-5) [I cannot find the conversation](#section-6) Need more help with this topic? [Contact support](/en-gb/contact) ## Related articles [ Contact us ](/en-gb/help/getting-help/contact-us) [ What should I include when I write to you? ](/en-gb/help/getting-help/what-should-i-include-when-i-write-to-you) [ Report a problem with a page ](/en-gb/help/getting-help/report-a-problem-with-a-page) [ Send us a message from any page ](/en-gb/help/getting-help/send-us-a-message-from-any-page) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-gb/contact) Most enquiries answered within 2-3 business days.