--- url: 'https://kalasudha.com/en-gb/help/tickets-booking/i-bought-my-ticket-on-another-website-is-it-valid' title: 'Bought ticket on another website? | KalaSudha Help' author: name: rajeevk url: 'https://kalasudha.com/en-gb/user/fce96177fd193d3a' date: '2026-10-28T12:00:34+00:00' type: website summary: 'Bought ticket on another website? It is valid for the same KalaSudha event. That site sends your ticket and handles changes and refunds.' tags: - 'Tickets & booking' - Tickets - Booking image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [Tickets & booking](/en-gb/help/tickets-booking) # I bought my ticket on another website. Is it valid? Yes. A ticket bought on another website that sells our concerts is valid for the same KalaSudha event. That website sends the ticket and handles changes and refunds. 1 min read Updated October 28, 2026 In this article [Where your ticket comes from](#section-0) [Changes and refunds](#section-1) [Discount codes](#section-2) [Questions about the concert](#section-3) [Booking next time](#section-4) Yes. If you bought your ticket on another website that sells tickets for our concerts, it is valid for the same KalaSudha event. That website sends you the ticket, and it handles any change or refund for it. Questions about the concert itself come to us. ## Where your ticket comes from The website you bought on sends your ticket, by its own email or in your account there. Look in that inbox, or sign in on that site. We do not send a KalaSudha tickets email for a ticket bought elsewhere, so your ticket will not be in a KalaSudha account. ## Changes and refunds Ask the website you bought on. It took your payment and holds your order, so it is the one that can change or refund it. Our own rules for changes and refunds cover bookings made on kalasudha.com. ## Discount codes KalaSudha discount codes work at kalasudha.com checkout only. Other websites do not accept them. To use a code, book on our site, as [Use a discount code at checkout](/en-gb/help/tickets-booking/use-a-discount-code-at-checkout) shows. ## Questions about the concert For the time, the venue, access or anything else about the concert, find the concert on the [events page](/en-gb/events) and read its page first. Then email or use the [contact page](/en-gb/contact). We reply within one working day. See [Contact us](/help/general/contact-us). ## Booking next time You can book KalaSudha concerts on kalasudha.com, with no account needed, and your tickets arrive by email. [Book tickets for a KalaSudha concert](/en-gb/help/tickets-booking/book-tickets-for-a-kalasudha-concert) walks through each step, and [Find your tickets after booking](/en-gb/help/tickets-booking/find-your-tickets-after-booking) shows where they go. [Tickets](/en-gb/help?tag=290#help-articles) [Booking](/en-gb/help?tag=295#help-articles) Was this article helpful? Thanks for your feedback! Last updated: October 28, 2026 ## In this article [Where your ticket comes from](#section-0) [Changes and refunds](#section-1) [Discount codes](#section-2) [Questions about the concert](#section-3) [Booking next time](#section-4) Need more help with this topic? [Contact support](/en-gb/contact) ## Related articles [ The event is sold out. Can I still get a ticket? ](/en-gb/help/tickets-booking/the-event-is-sold-out-can-i-still-get-a-ticket) [ Can someone else use my ticket? ](/en-gb/help/tickets-booking/can-someone-else-use-my-ticket) [ Can I change my booking to another date or ticket type? ](/en-gb/help/tickets-booking/can-i-change-my-booking-to-another-date-or-ticket-type) [ Did my booking go through? ](/en-gb/help/tickets-booking/did-my-booking-go-through) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-gb/contact) Most enquiries answered within 2-3 business days.