--- url: 'https://kalasudha.com/en-gb/help/tickets-booking/your-seat-reservation-expired-and-was-released' title: 'Seat reservation expired: what to do | KalaSudha Help' author: name: rajeevk url: 'https://kalasudha.com/en-gb/user/fce96177fd193d3a' date: '2026-10-28T11:55:57+00:00' type: website summary: 'Seat reservation expired at checkout? The timer ran out and the seats went back on sale. Choose seats again and pay while the new timer runs.' tags: - 'Tickets & booking' - Seating - Checkout image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [Tickets & booking](/en-gb/help/tickets-booking) # "Your seat reservation expired and was released" Your seat reservation expired because the checkout timer ran out before you paid. The seats went back on sale. Choose them again and pay while the new timer runs. 2 min read Updated October 28, 2026 In this article [What the message means](#section-0) [Book your seats again](#section-1) [Pay in time next time](#section-2) [If this does not work](#section-3) [My seats are gone](#section-4) [Money left my account but I have no order number](#section-5) [The timer runs out every time](#section-6) Your seat reservation expired because the checkout timer ran out before you paid, so the site released your seats and put them back on sale. Go back to the event, choose your seats again and pay while the new timer runs. ## What the message means When you add reserved seats to your cart, we hold them for you for a short time. A bar at checkout reads "Your seats are reserved for", with a countdown. When it reaches zero, the bar changes to "Your seat reservation has expired." and the pay button stops working. The site then shows a message that names the seat and its zone. It says your seat reservation expired and was released, and asks you to return to the event to book again. ## Book your seats again 1. Press **Choose seats again** in the timer bar, or open the concert from the [events page](/en-gb/events) and press **Book Now**. 2. Pick your zone and your seats on the plan. Someone else may have taken your first choice in the meantime. 3. Press **Add to Cart**. A new timer starts. 4. Fill in your details and pay before the timer runs out. [Choose your seats on the seating plan](/en-gb/help/tickets-booking/choose-your-seats-on-the-seating-plan) covers each step on the plan. ## Pay in time next time Have your payment card ready before you pick seats, and pick all of them in one go. Checkout then asks only for your details and the payment. ## If this does not work ### My seats are gone Another buyer took them after they went back on sale. Pick other seats in the same zone, or press **Back to zones** and try another. If every zone shows "Sold out", read [The event is sold out. Can I still get a ticket?](/en-gb/help/tickets-booking/the-event-is-sold-out-can-i-still-get-a-ticket) ### Money left my account but I have no order number Do not book again yet. Read [Did my booking go through?](/en-gb/help/tickets-booking/did-my-booking-go-through) and [My payment failed](/en-gb/help/billing-payments/my-payment-failed-or-was-interrupted) first, so you do not pay twice. ### The timer runs out every time Email , or use the [contact page](/en-gb/contact), with the event and the seats you want. We reply within one working day. See [Contact us](/help/general/contact-us). [Seating](/en-gb/help?tag=294#help-articles) [Checkout](/en-gb/help?tag=293#help-articles) Was this article helpful? Thanks for your feedback! Last updated: October 28, 2026 ## In this article [What the message means](#section-0) [Book your seats again](#section-1) [Pay in time next time](#section-2) [If this does not work](#section-3) [My seats are gone](#section-4) [Money left my account but I have no order number](#section-5) [The timer runs out every time](#section-6) Need more help with this topic? [Contact support](/en-gb/contact) ## Related articles [ I bought my ticket on another website. Is it valid? ](/en-gb/help/tickets-booking/i-bought-my-ticket-on-another-website-is-it-valid) [ The event is sold out. Can I still get a ticket? ](/en-gb/help/tickets-booking/the-event-is-sold-out-can-i-still-get-a-ticket) [ Can someone else use my ticket? ](/en-gb/help/tickets-booking/can-someone-else-use-my-ticket) [ Can I change my booking to another date or ticket type? ](/en-gb/help/tickets-booking/can-i-change-my-booking-to-another-date-or-ticket-type) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-gb/contact) Most enquiries answered within 2-3 business days.