--- url: 'https://kalasudha.com/en-in/help/billing-payments/i-can-no-longer-come-can-i-get-a-refund' title: "Can't come to the concert? Refunds and options" author: name: rajeevk url: 'https://kalasudha.com/en-in/user/fce96177fd193d3a' date: '2026-10-02T02:49:50+00:00' updated: '2026-10-28T14:08:01+00:00' type: website summary: 'Ask for a refund up to 30 days before the event and we decide case by case. Inside 30 days, pass your ticket to someone else. What to send us.' tags: - 'Billing & Payments' - Refunds - Tickets image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [Billing & Payments](/en-in/help/billing-payments) # I can no longer come. Can I get a refund? Ask for a refund up to 30 days before the event; we decide case by case. We do not refund tickets in the last 30 days, but you can pass your ticket on. 1 min read Updated October 28, 2026 In this article [Ask for a refund](#section-0) [Pass your ticket to someone else](#section-1) [If we cancel or move the event](#section-2) [If this does not work](#section-3) If you can no longer come to a KalaSudha concert, you can ask for a refund on your tickets up to 30 days before the event, and we decide each request case by case. We do not refund tickets in the 30 days before the event, but you can pass your ticket to someone else. ## Ask for a refund 1. Write to more than 30 days before the event. 2. Give your order number, the event name and why you cannot come. 3. We reply within one working day with our decision. A refund is not guaranteed. If we agree it, we refund the ticket price and the booking fee to the card you paid with, within 7 to 14 working days. Workshop tickets follow the same rule. ## Pass your ticket to someone else If a friend can use your ticket, write to us with your order number and their name and email address. We send the tickets to them. See [Can someone else use my ticket?](/en-in/help/tickets-booking/can-someone-else-use-my-ticket) ## If we cancel or move the event A different rule applies when the change comes from us: you choose a full refund or a transfer. See [What happens if an event is cancelled or postponed](/en-in/help/billing-payments/what-happens-if-an-event-is-cancelled-or-postponed). ## If this does not work If you have not heard back within one working day, write again with your order number in the subject line. The [refund FAQ](/en-in/faq/tickets-booking/i-can-no-longer-attend-can-i-have-a-refund) gives the same rule, and you can also write through the [contact page](/en-in/contact). See [Refunds: when you get one and how long it takes](/en-in/help/billing-payments/refunds-when-you-get-one-and-how-long-it-takes) and [Contact us](/help/general/contact-us). [Refunds](/en-in/help?tag=297#help-articles) [Tickets](/en-in/help?tag=290#help-articles) Was this article helpful? Thanks for your feedback! Last updated: October 28, 2026 ## In this article [Ask for a refund](#section-0) [Pass your ticket to someone else](#section-1) [If we cancel or move the event](#section-2) [If this does not work](#section-3) Need more help with this topic? [Contact support](/en-in/contact) ## Related articles [ Find your order, receipt or invoice ](/en-in/help/billing-payments/find-your-order-receipt-or-invoice) [ My payment failed or was interrupted ](/en-in/help/billing-payments/my-payment-failed-or-was-interrupted) [ Ways to pay ](/en-in/help/billing-payments/ways-to-pay) [ What is the booking fee? ](/en-in/help/billing-payments/what-is-the-booking-fee) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-in/contact) Most enquiries answered within 2-3 business days.