--- url: 'https://kalasudha.com/en-in/help/events-tickets/i-can-no-longer-come-what-are-my-options' title: "Can't come to an event? Your options" author: name: rajeevk url: 'https://kalasudha.com/en-in/user/0f961cccc99524ed' date: '2026-10-02T02:49:50+00:00' updated: '2026-10-08T14:40:36+00:00' type: website summary: 'Ask for a refund at least 30 days before the event, or pass your ticket to someone else. What to send us and what you get back.' tags: - 'Events & Tickets' - Refunds - Tickets image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [ Events & Tickets ](/en-in/help/events-tickets) I can no longer come. What are my options? 1. [ Home ](/en-in) 2. 3. [ Help centre ](/en-in/help) 4. 5. [ Events & Tickets ](/en-in/help/events-tickets) 6. 7. I can no longer come. What are my option… [Events & Tickets](/en-in/help/events-tickets)# I can no longer come. What are my options? Ask for a refund at least 30 days before the event. We refund the ticket price; the 5% booking fee is not refunded. After that, you can pass your ticket to someone else. 1 min read Updated October 8, 2026 In this article [Ask for a refund](#section-0) [Pass your ticket to someone else](#section-1) [If we cancel or move the event](#section-2) [If this does not work](#section-3) If you ask at least 30 days before the event, we refund the ticket price in full. The 5% booking fee is not refunded. Closer to the event, we cannot refund your ticket, but you can pass it to someone else. ## Ask for a refund 1. Write to at least 30 days before the event. 2. Give your order number and the event name. 3. We refund the ticket price to the card you paid with. It reaches you within 7 to 14 business days. The same rule applies to workshop tickets. To see what the booking fee covers, read [What is the booking fee?](/help/billing-payments/what-is-the-booking-fee) ## Pass your ticket to someone else If a friend can use your ticket, write to with your order number and their name and email address. We reissue the ticket in their name and send it to them. See [Change the name or email on a booking](/help/events-tickets/change-the-name-or-email-on-a-booking). ## If we cancel or move the event Different rules apply when the change comes from us. You choose a full refund or a transfer. See [What happens if an event is cancelled or postponed](/help/events-tickets/what-happens-if-an-event-is-cancelled-or-postponed). ## If this does not work We reply within 2 working days, Monday to Friday, UK time. If you have not heard back after that, write again with your order number in the subject line. For refund timing, see [Refunds: when you get one and how long it takes](/help/billing-payments/refunds-when-you-get-one-and-how-long-it-takes). Refunds Tickets ## In this article [Ask for a refund](#section-0) [Pass your ticket to someone else](#section-1) [If we cancel or move the event](#section-2) [If this does not work](#section-3) Need more help with this topic? [Contact support](/en-in/contact) ## Related articles [ Why has my ticket email not arrived? ](/en-in/help/events-tickets/why-has-my-ticket-email-not-arrived) [ Use a discount code at checkout ](/en-in/help/events-tickets/use-a-discount-code-at-checkout) [ Choose your seats ](/en-in/help/events-tickets/choose-your-seats) [ Ticket types: early bird, general, student and day tickets ](/en-in/help/events-tickets/ticket-types-early-bird-general-student-and-day-tickets) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-in/contact)Most enquiries answered within 2-3 business days.