--- url: 'https://kalasudha.com/en-in/help/events-tickets/what-happens-if-an-event-is-cancelled-or-postponed' title: 'Event cancelled or postponed? Refund or transfer' author: name: rajeevk url: 'https://kalasudha.com/en-in/user/0f961cccc99524ed' date: '2026-10-02T02:49:59+00:00' updated: '2026-10-08T14:40:36+00:00' type: website summary: 'If we cancel or postpone an event, you choose a full refund or a transfer. Refunds reach your original payment method in 7 to 14 business days.' tags: - 'Events & Tickets' - Cancellation - Refunds image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [ Events & Tickets ](/en-in/help/events-tickets) What happens if an event is cancelled or postponed 1. [ Home ](/en-in) 2. 3. [ Help centre ](/en-in/help) 4. 5. [ Events & Tickets ](/en-in/help/events-tickets) 6. 7. What happens if an event is cancelled or… [Events & Tickets](/en-in/help/events-tickets)# What happens if an event is cancelled or postponed You choose a full refund or a transfer to the new date or an equivalent concert. Refunds reach your original payment method within 7 to 14 business days. 1 min read Updated October 8, 2026 In this article [How we tell you](#section-0) [If we cancel the event](#section-1) [If we postpone the event](#section-2) [If this does not work](#section-3) If we cancel or postpone an event, you choose between a full refund and a transfer to the new date or an equivalent concert. Refunds go back to your original payment method within 7 to 14 business days. ## How we tell you We email you at the address on your booking. If you think you have missed it, check your spam folder. ## If we cancel the event 1. You do not need to claim your refund. We send a full refund to the card or account you paid with. 2. Allow 7 to 14 business days for it to reach you. 3. If you would rather move to an equivalent concert, write to with your order number. ## If we postpone the event 1. Read our email for the new date. 2. Decide whether the new date works for you. 3. If it does, you need do nothing. Your booking moves to the new date. 4. If it does not, write to with your order number and ask for a full refund before the new date. ## If this does not work If your refund has not arrived after 14 business days, check your card or bank statement. Then write to with your order number and the event name. We reply within 2 working days, Monday to Friday, UK time. If our emails do not reach you, see [Not receiving emails from us](/help/technical-help/not-receiving-emails-from-us). If you cannot come for your own reasons, see [I can no longer come. What are my options?](/help/events-tickets/i-can-no-longer-come-what-are-my-options) Cancellation Refunds ## In this article [How we tell you](#section-0) [If we cancel the event](#section-1) [If we postpone the event](#section-2) [If this does not work](#section-3) Need more help with this topic? [Contact support](/en-in/contact) ## Related articles [ Why has my ticket email not arrived? ](/en-in/help/events-tickets/why-has-my-ticket-email-not-arrived) [ Use a discount code at checkout ](/en-in/help/events-tickets/use-a-discount-code-at-checkout) [ Choose your seats ](/en-in/help/events-tickets/choose-your-seats) [ Ticket types: early bird, general, student and day tickets ](/en-in/help/events-tickets/ticket-types-early-bird-general-student-and-day-tickets) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-in/contact)Most enquiries answered within 2-3 business days.