--- url: 'https://kalasudha.com/en-in/help/getting-help/what-should-i-include-when-i-write-to-you' title: 'What to include when contacting support | KalaSudha Help' author: name: rajeevk url: 'https://kalasudha.com/en-in/user/fce96177fd193d3a' date: '2026-10-28T14:18:47+00:00' type: website summary: 'What to include when contacting customer support at KalaSudha: your order number, booking email, event name and date, or the page and what you saw.' tags: - 'Getting help' - Contact image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [Getting help](/en-in/help/getting-help) # What should I include when I write to you? For a booking, send KalaSudha the event name and date, your booking email and order number. For a site problem, send the page address, what you did and what you saw. 2 min read Updated October 28, 2026 In this article [For a booking or a payment](#section-0) [For a problem with a page](#section-1) [For a course](#section-2) [For a project or a performance](#section-3) [For access needs](#section-4) [What never to send](#section-5) [How much room you have](#section-6) [Related help](#section-7) What to include when contacting customer support at KalaSudha depends on the question. For a booking, send the event name and date, the email you booked with and your order number. For a problem on the site, send the page address, what you did and what you saw. Put them in your first message and we need not ask for them. We reply within one working day. ## For a booking or a payment - The event name and its date. Find the event on the [events page](/en-in/events) if you are unsure of either. - The email address you booked with. Give it even if you write from another address. - Your order number, shown on the confirmation page after you pay. Your order page gives the same number as the booking reference, and the ticket email carries it in the subject: "Your tickets for \[event\] - Order #\[number\]". [Find your order, receipt or invoice](/en-in/help/billing-payments/find-your-order-receipt-or-invoice) and [Find your tickets after booking](/en-in/help/tickets-booking/find-your-tickets-after-booking) list other places it shows. If you are not sure the booking went through, read [Did my booking go through?](/en-in/help/tickets-booking/did-my-booking-go-through) before you write. If a payment failed, tell us the time you tried and what the screen said. [My payment failed or was interrupted](/en-in/help/billing-payments/my-payment-failed-or-was-interrupted) has the checks to run first. ## For a problem with a page - The address of the page, or the name of the event or course it belongs to. - The step you took, and what appeared on the screen after it. Copy any error message word for word. - A screenshot, where it shows the problem. The **Feedback on this page** link in the footer sends the page address, your screen size and your browser for you. [Report a problem with a page](/help/general/report-a-problem-with-a-page) walks through it. ## For a course Tell us your current level, the discipline and your goals. Our [courses](/en-in/courses) and the [academy](/en-in/academy) pages show what we teach, so name the course if you have one in mind. ## For a project or a performance Give your location and the dates you have in mind. Tell us who the audience or learners are, and your budget if you know it. Add links to your work. Choose **Projects and collaborations** as the topic on the [contact page](/en-in/contact). ## For access needs Write to us before you book, and tell us what you need. [Book with access needs or bring a carer](/en-in/help/tickets-booking/book-with-access-needs-or-bring-a-carer) explains what to send. ## What never to send Never write a card number or a password in a message or an email. For a payment question, send the order number instead. ## How much room you have The contact page form takes up to 1,200 characters. A message from the round message button takes up to 4,000, and when you are signed in it takes up to five files of 10 MB each. A longer account, or more files, can go by email to . ## Related help [Send us a message from any page](/help/general/send-us-a-message-from-any-page) shows the message panel step by step. Every way to reach us is in [Contact us](/help/general/contact-us). [Contact](/en-in/help?tag=319#help-articles) Was this article helpful? Thanks for your feedback! Last updated: October 28, 2026 ## In this article [For a booking or a payment](#section-0) [For a problem with a page](#section-1) [For a course](#section-2) [For a project or a performance](#section-3) [For access needs](#section-4) [What never to send](#section-5) [How much room you have](#section-6) [Related help](#section-7) Need more help with this topic? [Contact support](/en-in/contact) ## Related articles [ Contact us ](/en-in/help/getting-help/contact-us) [ Follow up on a message I sent ](/en-in/help/getting-help/follow-up-on-a-message-i-sent) [ Report a problem with a page ](/en-in/help/getting-help/report-a-problem-with-a-page) [ Send us a message from any page ](/en-in/help/getting-help/send-us-a-message-from-any-page) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-in/contact) Most enquiries answered within 2-3 business days.