--- url: 'https://kalasudha.com/en-in/help/troubleshooting/not-receiving-emails-from-us' title: 'Not receiving emails from KalaSudha? | KalaSudha Help' author: name: rajeevk url: 'https://kalasudha.com/en-in/user/fce96177fd193d3a' date: '2026-10-02T02:53:42+00:00' updated: '2026-10-28T14:10:57+00:00' type: website summary: 'Find missing KalaSudha emails: check spam and promotions, add info@ and contact@kalasudha.com to your contacts, and confirm the address we have.' tags: - Troubleshooting - Email image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [Troubleshooting](/en-in/help/troubleshooting) # Not receiving emails from us KalaSudha emails come from info@kalasudha.com or contact@kalasudha.com. Check spam and promotions, add both addresses to your contacts, and check the email address you gave us. 2 min read Updated October 28, 2026 In this article [Check your spam and promotions folders](#section-0) [Add our addresses to your contacts](#section-1) [Check the email address we have for you](#section-2) [Waiting for one email in particular?](#section-3) [If this does not work](#section-4) KalaSudha emails come from or . If you are not receiving our emails, check your spam and promotions folders, add both addresses to your contacts, and check the email address you gave us. ## Check your spam and promotions folders 1. Search your whole mailbox, spam or junk included, for "KalaSudha" or "kalasudha.com". 2. In Gmail, open the Promotions and Updates tabs too. 3. If you find our email in spam, mark it as not spam. That moves it to your inbox and helps the next one land there. ## Add our addresses to your contacts Add and to your contacts or safe senders list. In most email apps you can do this from one of our emails: open it, tap or click our name at the top, and choose the option to add it to your contacts. ## Check the email address we have for you Booking emails go to the address typed at checkout. Account emails and class invitations go to the address on your account. One wrong letter sends the email to someone else. 1. [Sign in](/en-in/user/login) and check the email address on your account. To change it, read [How do I change the email address on my account?](/en-in/help/account-sign-in/how-do-i-change-the-email-address-on-my-account) 2. If you booked with a different address, search that mailbox too. 3. If the address on a booking is wrong, write to us and we send the email again to the right one. ## Waiting for one email in particular? - Tickets: read [Why has my ticket email not arrived?](/en-in/help/troubleshooting/why-has-my-ticket-email-not-arrived) - The email to confirm a new account: read [Confirm your email address after signing up](/en-in/help/account-sign-in/confirm-your-email-address-after-signing-up). - A password reset link: read [Reset your password](/en-in/help/account-sign-in/reset-your-password). - The newsletter: read [Subscribe to or leave the newsletter](/help/general/subscribe-to-or-leave-the-newsletter). Booking emails still reach you after you leave it. ## If this does not work Email from the address you expected us to use. Tell us what you are waiting for, such as a ticket, an order receipt, a class invitation or a verification code, and give the event or class name and the date you booked. We reply within one working day and send it again. You can also write through the [contact page](/en-in/contact). See [Contact us](/help/general/contact-us). [Email](/en-in/help?tag=291#help-articles) Was this article helpful? Thanks for your feedback! Last updated: October 28, 2026 ## In this article [Check your spam and promotions folders](#section-0) [Add our addresses to your contacts](#section-1) [Check the email address we have for you](#section-2) [Waiting for one email in particular?](#section-3) [If this does not work](#section-4) Need more help with this topic? [Contact support](/en-in/contact) ## Related articles [ Something isn't working on KalaSudha. What should I do? ](/en-in/help/troubleshooting/something-isnt-working-on-kalasudha-what-should-i-do) [ "Oops! You've Wandered Off the Musical Path": the page was not found ](/en-in/help/troubleshooting/oops-youve-wandered-off-the-musical-path-the-page-was-not-found) [ The page looks broken or will not load ](/en-in/help/troubleshooting/the-page-looks-broken-or-will-not-load) [ "Too many booking attempts. Please wait a while and try again." ](/en-in/help/troubleshooting/too-many-booking-attempts-please-wait-a-while-and-try-again) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-in/contact) Most enquiries answered within 2-3 business days.