--- url: 'https://kalasudha.com/en-in/help/troubleshooting/why-has-my-ticket-email-not-arrived' title: 'Ticket email not arrived? | KalaSudha Help' author: name: rajeevk url: 'https://kalasudha.com/en-in/user/fce96177fd193d3a' date: '2026-10-02T02:49:07+00:00' updated: '2026-10-28T14:10:22+00:00' type: website summary: 'KalaSudha tickets come as a PDF in the email "Your tickets for". Search inbox and spam, check your booking address, download them or ask us to resend.' tags: - Troubleshooting - Tickets - Email image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [Troubleshooting](/en-in/help/troubleshooting) # Why has my ticket email not arrived? Your KalaSudha tickets come as a PDF in the confirmation email. Search inbox and spam for "Your tickets for", check the address you booked with, or download them from your account. 2 min read Updated October 28, 2026 In this article [What the ticket email looks like](#section-0) [Find a missing ticket email](#section-1) [Download your tickets instead](#section-2) [Ask us to send it again](#section-3) [If this does not work](#section-4) [I have no order number and no email at all](#section-5) [I bought my ticket on another website](#section-6) [None of your emails reach me](#section-7) Your KalaSudha tickets come as a PDF attached to the confirmation email we send once you pay. If the ticket email has not arrived, search your inbox and spam folder for "Your tickets for", and check the email address you booked with. You can also download the tickets from your account, or ask us to send them again. ## What the ticket email looks like - The subject reads "Your tickets for \[event\] - Order #\[number\]". - A PDF named **tickets-order-** plus your order number comes with it. - The PDF holds one QR code per ticket. At concerts with reserved seats, each ticket shows its seat. - If one order covers two events, you get a separate email for each event. ## Find a missing ticket email 1. Search your whole mailbox for "Your tickets for" or "kalasudha.com". 2. Look in your spam or junk folder. In Gmail, open the Promotions and Updates tabs too. 3. Check which address you used. We send tickets to the address typed in the **Email address** box at checkout, which can differ from the email on your account. 4. Give it a few minutes after paying, then search again. ## Download your tickets instead [Sign in](/en-in/user/login) with the email address you booked with. Open your orders, choose the booking and press **Download tickets**. [Find your tickets after booking](/en-in/help/tickets-booking/find-your-tickets-after-booking) shows each step. Booked as a guest? Read [I booked as a guest. How do I get into my account?](/en-in/help/account-sign-in/i-booked-as-a-guest-how-do-i-get-into-my-account) ## Ask us to send it again Email with: - Your order number. It shows on the page after paying and on your account's orders page. - The event name. - The name and email address you booked with. If you booked with the wrong email address, give us the right one. See [How do I change the name or email on my booking?](/en-in/help/tickets-booking/how-do-i-change-the-name-or-email-on-my-booking) ## If this does not work ### I have no order number and no email at all Your payment may not have gone through. Read [Did my booking go through?](/en-in/help/tickets-booking/did-my-booking-go-through) and [My payment failed or was interrupted](/en-in/help/billing-payments/my-payment-failed-or-was-interrupted) before you book again. ### I bought my ticket on another website That website sends the ticket. Read [I bought my ticket on another website. Is it valid?](/en-in/help/tickets-booking/i-bought-my-ticket-on-another-website-is-it-valid) ### None of your emails reach me Read [Not receiving emails from us](/en-in/help/troubleshooting/not-receiving-emails-from-us). Still missing the tickets? Email and we reply within one working day. Your concert is on the [events page](/en-in/events) in the meantime. See [Contact us](/help/general/contact-us). [Tickets](/en-in/help?tag=290#help-articles) [Email](/en-in/help?tag=291#help-articles) Was this article helpful? Thanks for your feedback! Last updated: October 28, 2026 ## In this article [What the ticket email looks like](#section-0) [Find a missing ticket email](#section-1) [Download your tickets instead](#section-2) [Ask us to send it again](#section-3) [If this does not work](#section-4) [I have no order number and no email at all](#section-5) [I bought my ticket on another website](#section-6) [None of your emails reach me](#section-7) Need more help with this topic? [Contact support](/en-in/contact) ## Related articles [ Something isn't working on KalaSudha. What should I do? ](/en-in/help/troubleshooting/something-isnt-working-on-kalasudha-what-should-i-do) [ "Oops! You've Wandered Off the Musical Path": the page was not found ](/en-in/help/troubleshooting/oops-youve-wandered-off-the-musical-path-the-page-was-not-found) [ The page looks broken or will not load ](/en-in/help/troubleshooting/the-page-looks-broken-or-will-not-load) [ "Too many booking attempts. Please wait a while and try again." ](/en-in/help/troubleshooting/too-many-booking-attempts-please-wait-a-while-and-try-again) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-in/contact) Most enquiries answered within 2-3 business days.