--- url: 'https://kalasudha.com/en-int/help/billing-payments/my-payment-failed-or-was-interrupted' title: 'My payment failed or was interrupted | KalaSudha' author: name: rajeevk url: 'https://kalasudha.com/en-int/user/0f961cccc99524ed' date: '2026-10-02T02:50:28+00:00' updated: '2026-10-08T14:40:36+00:00' type: website summary: 'Check whether you were charged, pay again, use the Complete Payment link in our reminder email, and know when to call your bank.' tags: - 'Billing & Payments' - Payments image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [ Billing & Payments ](/en-int/help/billing-payments) My payment failed or was interrupted 1. [ Home ](/en-int) 2. 3. [ Help centre ](/en-int/help) 4. 5. [ Billing & Payments ](/en-int/help/billing-payments) 6. 7. My payment failed or was interrupted [Billing & Payments](/en-int/help/billing-payments)# My payment failed or was interrupted If your card was declined at checkout, no booking was made and you can pay again. If we email you about a failed payment, use the Complete Payment button in that email. 2 min read Updated October 8, 2026 In this article [Check whether you were charged](#section-0) [Pay again after a declined card](#section-1) [If we email you about a failed payment](#section-2) [When to call your bank](#section-3) [If this does not work](#section-4) If your card was declined at checkout, the booking did not go through and you can pay again. If we email you about a failed payment on an order you placed, the **Complete Payment** button in that email takes you back to pay. ## Check whether you were charged A completed booking sends a confirmation email to the address you gave at checkout. If you have an account, the order also appears under **Orders** in your account. No confirmation email? Check your spam and promotions folders first. If your bank shows a payment but you have no confirmation, write to us before you book again, so you do not pay twice. ## Pay again after a declined card 1. Go back to the event or course page on kalasudha.com and start the booking again. 2. At checkout, check the card number, expiry date, security code and billing address. 3. Pay. If the same card is declined a second time, try another card or call your bank. ## If we email you about a failed payment Now and then a payment fails after the order has gone through. When we find one, we hold your order and email you with the subject "Action needed: complete payment for order" and your order number. In your account, the order shows "We could not take payment for this order." 1. Open the email and select **Complete Payment**. 2. On the Complete your payment page, select **Continue to payment**. The link signs you in for you. 3. Checkout opens with your order in it. Enter your card details and pay. You pay the prices from your original order. The link works for 14 days. We send up to three reminders, no more than one a day. ## When to call your bank Call the number on the back of your card if the same card is declined twice, or if your bank has blocked the payment. Banks sometimes stop a first payment to a new seller as a fraud check, and a short call clears it. ## If this does not work If the page says "This payment link is invalid or has expired", or your bank shows a payment with no confirmation email, write to . Give your order number, the event name and the email address you booked with. If the page says you are signed in as a different account, log out and open the link in the email again. See [Ways to pay](/help/billing-payments/ways-to-pay) and [Contact us](/help/general/contact-us). Payments ## In this article [Check whether you were charged](#section-0) [Pay again after a declined card](#section-1) [If we email you about a failed payment](#section-2) [When to call your bank](#section-3) [If this does not work](#section-4) Need more help with this topic? [Contact support](/en-int/contact) ## Related articles [ What is the booking fee? ](/en-int/help/billing-payments/what-is-the-booking-fee) [ Refunds: when you get one and how long it takes ](/en-int/help/billing-payments/refunds-when-you-get-one-and-how-long-it-takes) [ Find your order, receipt or invoice ](/en-int/help/billing-payments/find-your-order-receipt-or-invoice) [ Ways to pay ](/en-int/help/billing-payments/ways-to-pay) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-int/contact)Most enquiries answered within 2-3 business days.