--- url: 'https://kalasudha.com/en-int/help/billing-payments/refunds-when-you-get-one-and-how-long-it-takes' title: 'Refunds: when you get one and how long it takes' author: name: rajeevk url: 'https://kalasudha.com/en-int/user/0f961cccc99524ed' date: '2026-10-02T02:50:46+00:00' updated: '2026-10-08T14:40:36+00:00' type: website summary: 'When we refund tickets, workshops and courses, what the 5% booking fee means for a refund, and how long a refund takes to reach your card.' tags: - 'Billing & Payments' - Refunds - Payments image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [ Billing & Payments ](/en-int/help/billing-payments) Refunds: when you get one and how long it takes 1. [ Home ](/en-int) 2. 3. [ Help centre ](/en-int/help) 4. 5. [ Billing & Payments ](/en-int/help/billing-payments) 6. 7. Refunds: when you get one and how long i… [Billing & Payments](/en-int/help/billing-payments)# Refunds: when you get one and how long it takes If we cancel or move an event, you choose a refund or a transfer. If you cancel 30 days ahead, we refund the ticket price. Refunds take 7 to 14 business days. 2 min read Updated October 8, 2026 In this article [If we cancel an event](#section-0) [If we move an event to a new date](#section-1) [If you can no longer come](#section-2) [Workshops and courses](#section-3) [How to ask for a refund](#section-4) [If this does not work](#section-5) If we cancel or postpone an event, you choose a full refund or a transfer. If you cancel a ticket at least 30 days before the event, we refund the ticket price, less the 5% booking fee. Refunds reach your original card within 7 to 14 business days. ## If we cancel an event You get a full refund to the card or account you paid with. You do not need to claim it. Allow 7 to 14 business days for it to reach your account. ## If we move an event to a new date You choose between a full refund and a transfer to the new date or an equivalent concert. If you do nothing, your booking moves to the new date. If the new date does not suit you, write to and ask for a refund before the new date. See [What happens if an event is cancelled or postponed](/help/events-tickets/what-happens-if-an-event-is-cancelled-or-postponed). ## If you can no longer come Ask at least 30 days before the event. We refund the ticket price in full. The 5% booking fee is not refunded. We do not refund requests made later than that, but you can pass your ticket to someone else. See [I can no longer come. What are my options?](/help/events-tickets/i-can-no-longer-come-what-are-my-options) and [What is the booking fee?](/help/billing-payments/what-is-the-booking-fee) ## Workshops and courses Workshop tickets follow the ticket rule: ask at least 30 days before the workshop for a refund of the ticket price. If you are not satisfied with a course, ask us for a refund. We refund your last class and stop your course progress there. For lessons you want to move or cancel, see [Reschedule or cancel a lesson](/help/courses-learning/reschedule-or-cancel-a-lesson). ## How to ask for a refund 1. Write to from the email address you booked with. 2. Give your order number, the event or course name and date, and how many tickets or places the request covers. 3. If we moved the event, say whether you want a refund or a transfer. ## If this does not work We reply within 2 working days, Monday to Friday, UK time. If 14 business days have passed since we confirmed your refund and nothing has reached your account, write to us with your order number and we will look into it. Refunds Payments ## In this article [If we cancel an event](#section-0) [If we move an event to a new date](#section-1) [If you can no longer come](#section-2) [Workshops and courses](#section-3) [How to ask for a refund](#section-4) [If this does not work](#section-5) Need more help with this topic? [Contact support](/en-int/contact) ## Related articles [ My payment failed or was interrupted ](/en-int/help/billing-payments/my-payment-failed-or-was-interrupted) [ What is the booking fee? ](/en-int/help/billing-payments/what-is-the-booking-fee) [ Find your order, receipt or invoice ](/en-int/help/billing-payments/find-your-order-receipt-or-invoice) [ Ways to pay ](/en-int/help/billing-payments/ways-to-pay) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-int/contact)Most enquiries answered within 2-3 business days.