--- url: 'https://kalasudha.com/en-int/help/billing-payments/what-happens-if-an-event-is-cancelled-or-postponed' title: 'Event cancelled or postponed? Refund or transfer' author: name: rajeevk url: 'https://kalasudha.com/en-int/user/fce96177fd193d3a' date: '2026-10-02T02:49:59+00:00' updated: '2026-10-28T14:08:15+00:00' type: website summary: 'If KalaSudha cancels or postpones an event, you choose a full refund or a transfer. Refunds reach your original payment method in 7 to 14 working days.' tags: - 'Billing & Payments' - Cancellation - Refunds image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [Billing & Payments](/en-int/help/billing-payments) # What happens if an event is cancelled or postponed You choose a full refund or a transfer to the new date or an equivalent concert. Refunds reach your original payment method within 7 to 14 working days. 1 min read Updated October 28, 2026 In this article [How we tell you](#section-0) [If we cancel the event](#section-1) [If we postpone the event](#section-2) [If this does not work](#section-3) If KalaSudha cancels or postpones an event, you choose between a full refund and a transfer to the new date or an equivalent concert. Refunds go back to your original payment method within 7 to 14 working days. ## How we tell you We email you at the address on your booking. If you think you have missed it, check your spam folder. ## If we cancel the event 1. You do not need to claim. We refund the ticket price and the booking fee to the card or account you paid with. 2. Allow 7 to 14 working days for it to reach you. 3. If you would rather move to an equivalent concert, write to with your order number. ## If we postpone the event 1. Read our email for the new date, and check whether it works for you. 2. Look at the event page too: it shows the new date as soon as we set it. 3. Write to with your order number and tell us whether you want the transfer or a full refund. You find every event, with its current date, on the [events page](/en-int/events). ## If this does not work If your refund has not arrived after 14 working days, check your card statement, then write to us with your order number and the event name. We reply within one working day. If our emails do not reach you, see [Not receiving emails from us](/help/technical-help/not-receiving-emails-from-us). You can also write through the [contact page](/en-int/contact). If you cannot come for your own reasons, see [I can no longer come. Can I get a refund?](/en-int/help/billing-payments/i-can-no-longer-come-can-i-get-a-refund) and [Contact us](/help/general/contact-us). [Cancellation](/en-int/help?tag=298#help-articles) [Refunds](/en-int/help?tag=297#help-articles) Was this article helpful? Thanks for your feedback! Last updated: October 28, 2026 ## In this article [How we tell you](#section-0) [If we cancel the event](#section-1) [If we postpone the event](#section-2) [If this does not work](#section-3) Need more help with this topic? [Contact support](/en-int/contact) ## Related articles [ Find your order, receipt or invoice ](/en-int/help/billing-payments/find-your-order-receipt-or-invoice) [ My payment failed or was interrupted ](/en-int/help/billing-payments/my-payment-failed-or-was-interrupted) [ Ways to pay ](/en-int/help/billing-payments/ways-to-pay) [ What is the booking fee? ](/en-int/help/billing-payments/what-is-the-booking-fee) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-int/contact) Most enquiries answered within 2-3 business days.