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General

Getting started, accounts, and everything about the platform.

5 articles

Courses & Learning

Enrolment, cohorts, lessons, certificates, and learning paths.

8 articles

Events & Tickets

Tickets, bookings, venues, festivals, and attending events.

8 articles

Technical Help

Playback, streaming, downloads, and troubleshooting.

5 articles

Billing & Payments

Payments, subscriptions, refunds, and invoices.

5 articles

All help articles

5 articles found

Billing & Payments

My payment failed or was interrupted

If your card was declined at checkout, no booking was made and you can pay again. If we email you about a failed payment, use the Complete Payment button in that email.

2 min read Updated October 8, 2026

Billing & Payments

What is the booking fee?

We add a booking fee of 5% of the ticket price to each ticket. You see it at checkout before you pay, and discount codes do not reduce it.

1 min read Updated October 8, 2026

Billing & Payments

Refunds: when you get one and how long it takes

If we cancel or move an event, you choose a refund or a transfer. If you cancel 30 days ahead, we refund the ticket price. Refunds take 7 to 14 business days.

2 min read Updated October 8, 2026

Billing & Payments

Find your order, receipt or invoice

Your confirmation email is your receipt. With an account, every order sits under Orders, and course invoices sit under the Invoices tab of My account.

2 min read Updated October 8, 2026

Billing & Payments

Ways to pay

Pay by debit or credit card at checkout on kalasudha.com. Stripe processes the payment, and all prices are in pounds sterling (GBP).

1 min read Updated October 8, 2026

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