--- url: 'https://kalasudha.com/en-int/help/courses-learning/my-one-to-one-booking-was-declined-what-happens-to-my-payment' title: 'Booking declined: your refund | KalaSudha help' author: name: rajeevk url: 'https://kalasudha.com/en-int/user/fce96177fd193d3a' date: '2026-10-28T14:07:56+00:00' type: website summary: 'If an instructor declines your one-to-one booking request, we cancel it and refund your payment in full. How to book another time.' tags: - 'Courses & Learning' - Lessons - Booking image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [Courses & Learning](/en-int/help/courses-learning) # My one-to-one booking was declined. What happens to my payment? If an instructor declines your one-to-one booking, we cancel it and refund your payment in full to the way you paid, and email you the instructor's reason. 1 min read Updated October 28, 2026 In this article [What the email tells you](#section-0) [Book another time](#section-1) [If the refund does not arrive](#section-2) If an instructor declines your one-to-one booking request, we cancel the booking and refund your payment in full to the way you paid. We email you the instructor's reason, and the time goes back on their calendar for others to book. ## What the email tells you The email says the booking request could not be approved. It lists the session, the instructor, the date and time you asked for, and the instructor's reason. You do not need to do anything to get your refund. ## Book another time Pick another slot with the same instructor, whose profile you find on [our artists page](/en-int/artists), or choose another course on [our courses page](/en-int/courses). The steps are in [Book a one-to-one session](/en-int/help/courses-learning/book-a-one-to-one-session). ## If the refund does not arrive If you cannot see the refund on your statement, write to with your order number. We reply within one working day. See [Contact us](/help/general/contact-us), and [Find your order receipt or invoice](/en-int/help/billing-payments/find-your-order-receipt-or-invoice) for your order number. [Lessons](/en-int/help?tag=306#help-articles) [Booking](/en-int/help?tag=295#help-articles) Was this article helpful? Thanks for your feedback! Last updated: October 28, 2026 ## In this article [What the email tells you](#section-0) [Book another time](#section-1) [If the refund does not arrive](#section-2) Need more help with this topic? [Contact support](/en-int/contact) ## Related articles [ How do I get a certificate for a course or workshop? ](/en-int/help/courses-learning/how-do-i-get-a-certificate-for-a-course-or-workshop) [ Can I join a workshop or summer camp near me? ](/en-int/help/courses-learning/can-i-join-a-workshop-or-summer-camp-near-me) [ Send a practice recording for feedback ](/en-int/help/courses-learning/send-a-practice-recording-for-feedback) [ See your progress in a course ](/en-int/help/courses-learning/see-your-progress-in-a-course) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-int/contact) Most enquiries answered within 2-3 business days.