--- url: 'https://kalasudha.com/en-int/help/events-tickets/why-has-my-ticket-email-not-arrived' title: 'Ticket email not arrived? Find or resend your tickets' author: name: rajeevk url: 'https://kalasudha.com/en-int/user/0f961cccc99524ed' date: '2026-10-02T02:49:07+00:00' updated: '2026-10-08T14:40:36+00:00' type: website summary: 'Your tickets come as a PDF in the confirmation email. Check spam and the address you booked with, then ask us to send them again.' tags: - 'Events & Tickets' - Tickets - Email image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [ Events & Tickets ](/en-int/help/events-tickets) Why has my ticket email not arrived? 1. [ Home ](/en-int) 2. 3. [ Help centre ](/en-int/help) 4. 5. [ Events & Tickets ](/en-int/help/events-tickets) 6. 7. Why has my ticket email not arrived? [Events & Tickets](/en-int/help/events-tickets)# Why has my ticket email not arrived? Your tickets arrive as a PDF attached to the confirmation email. Check spam and the address you booked with, then ask us to send them again. 2 min read Updated October 8, 2026 In this article [What the email looks like](#section-0) [Find a missing ticket email](#section-1) [Ask us to send it again](#section-2) [At the door](#section-3) [If this does not work](#section-4) Your tickets travel as a PDF attached to the confirmation email we send when you pay. If it has not arrived, check your spam folder and the email address you booked with. Still missing? Write to and we will send it again. ## What the email looks like - The subject starts **Your tickets for**, followed by the event name and your order number. - A PDF named **tickets-order-** plus your order number comes with it. - The PDF holds one page per ticket, each with its own QR code. At events with reserved seats, each page shows the seat. - If one order covers two events, you get a separate email for each event. ## Find a missing ticket email 1. Search your inbox for **Your tickets for**. 2. Look in your spam or junk folder. In Gmail, check the Promotions tab too. 3. Check which address you used. We send tickets to the address you typed in the **Email address** box at checkout. That can differ from the email on your account. ## Ask us to send it again Write to with: - your order number, which you saw on the page after paying and can find on your account page when you are signed in - the event name - the name and email address you booked with If you booked with the wrong email address, give us the right one. See [Change the name or email on a booking](/help/events-tickets/change-the-name-or-email-on-a-booking). ## At the door Show the PDF on your phone, or bring a printout if you prefer paper. We scan the QR code at the entrance. ## If this does not work If the email arrived without a PDF, write to us and we will send the tickets again. If you have no order number and no email at all, your payment may not have gone through. See [My payment failed or was interrupted](/help/billing-payments/my-payment-failed-or-was-interrupted) and [Find your order, receipt or invoice](/help/billing-payments/find-your-order-receipt-or-invoice). If none of our emails reach you, see [Not receiving emails from us](/help/technical-help/not-receiving-emails-from-us). Tickets Email ## In this article [What the email looks like](#section-0) [Find a missing ticket email](#section-1) [Ask us to send it again](#section-2) [At the door](#section-3) [If this does not work](#section-4) Need more help with this topic? [Contact support](/en-int/contact) ## Related articles [ Use a discount code at checkout ](/en-int/help/events-tickets/use-a-discount-code-at-checkout) [ Choose your seats ](/en-int/help/events-tickets/choose-your-seats) [ Ticket types: early bird, general, student and day tickets ](/en-int/help/events-tickets/ticket-types-early-bird-general-student-and-day-tickets) [ I can no longer come. What are my options? ](/en-int/help/events-tickets/i-can-no-longer-come-what-are-my-options) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-int/contact)Most enquiries answered within 2-3 business days.