31 articles found

Events & Tickets

Why has my ticket email not arrived?

Your tickets arrive as a PDF attached to the confirmation email. Check spam and the address you booked with, then ask us to send them again.

2 min read Updated October 8, 2026

Events & Tickets

Use a discount code at checkout

Enter your code in the Order summary box on the first checkout page, under Add a promotion code, and click Apply. The booking fee stays the same.

2 min read Updated October 8, 2026

Events & Tickets

Choose your seats

Most events have unreserved seating. At reserved-seat events, pick a zone, then your seats on the plan. We hold them for 15 minutes while you pay.

2 min read Updated October 8, 2026

Events & Tickets

Ticket types: early bird, general, student and day tickets

General admission is the standard ticket. Early bird costs less until a set date, student tickets need a student card at the door, and day tickets or packages cover several sessions.

2 min read Updated October 8, 2026

Events & Tickets

I can no longer come. What are my options?

Ask for a refund at least 30 days before the event. We refund the ticket price; the 5% booking fee is not refunded. After that, you can pass your ticket to someone else.

1 min read Updated October 8, 2026

Events & Tickets

What happens if an event is cancelled or postponed

You choose a full refund or a transfer to the new date or an equivalent concert. Refunds reach your original payment method within 7 to 14 business days.

1 min read Updated October 8, 2026

Events & Tickets

Book with access needs or bring a carer

Write to [email protected] and tell us what you need. A carer or PA ticket is free and we add it to your booking. Wheelchair spaces need arranging in advance.

2 min read Updated October 8, 2026

Events & Tickets

Change the name or email on a booking

Check your name and email at checkout before you pay. After paying, email us from your booking address at least 48 hours before the event with the correct details.

2 min read Updated October 8, 2026

Billing & Payments

My payment failed or was interrupted

If your card was declined at checkout, no booking was made and you can pay again. If we email you about a failed payment, use the Complete Payment button in that email.

2 min read Updated October 8, 2026

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All help articles

Why has my ticket email not arrived?

Use a discount code at checkout

Choose your seats

Ticket types: early bird, general, student and day tickets

I can no longer come. What are my options?

What happens if an event is cancelled or postponed

Book with access needs or bring a carer

Change the name or email on a booking

My payment failed or was interrupted

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