--- url: 'https://kalasudha.com/en-lk/help' title: 'Help centre | KalaSudha' author: name: rajeevk url: 'https://kalasudha.com/en-lk/user/4add8741a490747f' date: '2026-10-05T02:48:18+00:00' type: website summary: 'Help with tickets, payments, courses, video classes and your KalaSudha account. Search the help centre or browse by topic.' image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- Help centre # How can we help? Search our help articles or browse by topic to find answers fast. Search help articles ## Browse by topic Pick a topic to see every guide in that category. [ ### Getting started What KalaSudha is, what you can do here, where to find us and how to start. 6 articles ](/en-lk/help/getting-started#help-articles) [ ### Account & sign-in Create an account, sign in, reset your password and change your details. 13 articles ](/en-lk/help/account-sign-in#help-articles) [ ### Learners and families Add your children as learners, share them with another parent or a teacher, and give them their own login. 4 articles ](/en-lk/help/learners-and-families#help-articles) [ ### Getting help Contact us, the newsletter, and questions about the whole site. 5 articles ](/en-lk/help/getting-help#help-articles) [ ### Courses & Learning Enrolment, cohorts, lessons, certificates, and learning paths. 16 articles ](/en-lk/help/courses-learning#help-articles) [ ### Tickets & booking Book tickets, choose seats, use a discount code, book for a group or with access needs, and find or change your booking. 16 articles ](/en-lk/help/tickets-booking#help-articles) [ ### At the concert Show your ticket, arrive late, bring children, take photos, know when to clap and what to expect on the night, and leave a review. 8 articles ](/en-lk/help/at-the-concert#help-articles) [ ### Online classes Join a live class, join as a guest with a code, set up your sound and camera, fix problems mid-class, and find a moved class. 6 articles ](/en-lk/help/online-classes#help-articles) [ ### Billing & Payments Payments, subscriptions, refunds, and invoices. 9 articles ](/en-lk/help/billing-payments#help-articles) [ ### Language, emails & settings Change the site language or country, manage the newsletter and the emails and messages you get from us. 6 articles ](/en-lk/help/language-emails-settings#help-articles) [ ### Troubleshooting Fixes for pages that will not load, missing emails, booking messages and other problems on kalasudha.com. 6 articles ](/en-lk/help/troubleshooting#help-articles) [ ### Practice tools Use the online tanpura, write, print and share a bandish in KalaSudha Composer, and share a page with a friend. 5 articles ](/en-lk/help/practice-tools#help-articles) [ ### Listening & library Search the site, find concerts, ragas, gharanas, instruments, artists, albums and videos, listen to a recording, buy an album, and get concert updates for your city. 8 articles ](/en-lk/help/listening-library#help-articles) [ ### Work with us Artists, festivals and venues, schools, sponsors, film and TV, event hosts and collaborators: send the right enquiry, see what happens next, and sign documents we send you. 13 articles ](/en-lk/help/work-with-us#help-articles) [ ### Privacy & legal What data we hold and why, how to see, correct or delete it, cookie choices on the site, and the terms that apply when you use kalasudha.com or buy a ticket. 7 articles ](/en-lk/help/privacy-legal#help-articles) ## Popular articles [ I'm new to Indian classical music. Where do I start? ](/en-lk/help/getting-started/im-new-to-indian-classical-music-where-do-i-start) [ Book tickets for a KalaSudha concert ](/en-lk/help/tickets-booking/book-tickets-for-a-kalasudha-concert) [ I've never been to an Indian classical concert. What should I expect? ](/en-lk/help/at-the-concert/ive-never-been-to-an-indian-classical-concert-what-should-i-expect) [ How learning works at KalaSudha: one-to-one and batch ](/en-lk/help/courses-learning/how-learning-works-at-kalasudha-one-to-one-and-batch) [ Join your video class ](/en-lk/help/online-classes/join-your-video-class) [ Refunds: when you get one and how long it takes ](/en-lk/help/billing-payments/refunds-when-you-get-one-and-how-long-it-takes) ## All help articles Show Filters Hide Filters ## Filters Category Getting started 6 Account & sign-in 13 Learners and families 4 Getting help 5 Courses & Learning 16 Tickets & booking 16 At the concert 8 Online classes 6 Billing & Payments 9 Language, emails & settings 6 Troubleshooting 6 Practice tools 5 Listening & library 8 Work with us 13 Privacy & legal 7 Tags Access Account Booking Cancellation Certificates Checkout Contact Courses Discount codes Email Enrolment Fees Invoices Language Learners Lessons Levels Newsletter Orders Payments Practice Recordings Refunds Seating Sound Student Tickets Troubleshooting Video class 128 articles found Most Popular [Most Popular](/en-lk/markdownify/node/632?sort_by=popular&sort_order=DESC#help-articles) [Recently updated](/en-lk/markdownify/node/632?sort_by=changed&sort_order=DESC#help-articles) [Oldest first](/en-lk/markdownify/node/632?sort_by=changed&sort_order=ASC#help-articles) [Title (A-Z)](/en-lk/markdownify/node/632?sort_by=title&sort_order=ASC#help-articles) [Title (Z-A)](/en-lk/markdownify/node/632?sort_by=title&sort_order=DESC#help-articles) [ Tickets & booking### Ticket types: early bird, general admission, student and Full Day Early bird tickets sell at the early bird price until the date on the event page; general admission follows. Student tickets need ID at the door; Full Day covers a day's concerts. 2 min read Updated October 28, 2026 ](/en-lk/help/tickets-booking/ticket-types-early-bird-general-admission-student-and-full-day) [ Online classes### My class was moved. Where do I see the new time? When a class moves, My Meetings shows the new start time, and in most cases a "Meeting Time Updated" email gives it too. Your join link stays the same. 2 min read Updated October 28, 2026 ](/en-lk/help/online-classes/my-class-was-moved-where-do-i-see-the-new-time) [ Work with us### Sponsor a KalaSudha concert or recording To sponsor an Indian classical music concert or a recording, send a sponsorship enquiry. We reply with a proposal and credit the sponsor on the event or release page. 2 min read Updated October 28, 2026 ](/en-lk/help/work-with-us/sponsor-a-kalasudha-concert-or-recording) [ Courses & Learning### Can I join a workshop or summer camp near me? Yes, once enough learners in your area sign up. Register interest where you live on the workshops and summer camps page, and you hear first when one is set there. 1 min read Updated October 28, 2026 ](/en-lk/help/courses-learning/can-i-join-a-workshop-or-summer-camp-near-me) [ Getting help### Send us a message from any page KalaSudha chat support sits behind the round message button at the bottom corner of the page. Choose Send us a message, pick a topic and send. No account needed. 2 min read Updated October 28, 2026 ](/en-lk/help/getting-help/send-us-a-message-from-any-page) [ Tickets & booking### Can I change my booking to another date or ticket type? No. A KalaSudha booking cannot move to another date or ticket type. Pass the ticket to someone else, ask about a refund, or book the other date as a new order. 2 min read Updated October 28, 2026 ](/en-lk/help/tickets-booking/can-i-change-my-booking-to-another-date-or-ticket-type) [ Courses & Learning### If a class is missed, by you or the instructor A missed one-to-one lesson is charged in full. For a missed batch class, we send the recording. If your instructor misses a class, you get a free replacement. 2 min read Updated October 28, 2026 ](/en-lk/help/courses-learning/if-a-class-is-missed-by-you-or-the-instructor) [ Billing & Payments### Find your order, receipt or invoice Your confirmation email is your receipt. Orders sit under Orders in your account, course invoices under Invoices, and we send a ticket invoice on request. 2 min read Updated October 28, 2026 ](/en-lk/help/billing-payments/find-your-order-receipt-or-invoice) [ Work with us### Collaborate with KalaSudha's musicians To collaborate with Indian classical musicians KalaSudha promotes, send a collaboration enquiry describing what you want to make together. We reply with a quote. 2 min read Updated October 28, 2026 ](/en-lk/help/work-with-us/collaborate-with-kalasudhas-musicians) #### Pagination 1 Current page [ Page 2 ](?page=1 "Go to page 2") [ Page 3 ](?page=2 "Go to page 3") [ Page 4 ](?page=3 "Go to page 4") [ Page 5 ](?page=4 "Go to page 5") [ Page 6 ](?page=5 "Go to page 6") [ Page 7 ](?page=6 "Go to page 7") [ Page 8 ](?page=7 "Go to page 8") [ Page 9 ](?page=8 "Go to page 9") … [ Next page ](?page=1 "Go to next page") Load more articles Search is temporarily unavailable. Please try again. Try again ### No articles found Try adjusting your search or clearing the filters. Clear search Frequently asked questions ## Got questions? We've got answers Find answers to common questions about courses, events, and more Ticket types: early bird, general admission, student and Full Day Early bird tickets sell at the early bird price until the date on the event page; general admission follows. Student tickets need ID at the door; Full Day covers a day's concerts. [Read Article](/en-lk/help/tickets-booking/ticket-types-early-bird-general-admission-student-and-full-day) My class was moved. Where do I see the new time? When a class moves, My Meetings shows the new start time, and in most cases a "Meeting Time Updated" email gives it too. Your join link stays the same. [Read Article](/en-lk/help/online-classes/my-class-was-moved-where-do-i-see-the-new-time) Sponsor a KalaSudha concert or recording To sponsor an Indian classical music concert or a recording, send a sponsorship enquiry. We reply with a proposal and credit the sponsor on the event or release page. [Read Article](/en-lk/help/work-with-us/sponsor-a-kalasudha-concert-or-recording) Can I join a workshop or summer camp near me? Yes, once enough learners in your area sign up. Register interest where you live on the workshops and summer camps page, and you hear first when one is set there. [Read Article](/en-lk/help/courses-learning/can-i-join-a-workshop-or-summer-camp-near-me) Send us a message from any page KalaSudha chat support sits behind the round message button at the bottom corner of the page. Choose Send us a message, pick a topic and send. No account needed. [Read Article](/en-lk/help/getting-help/send-us-a-message-from-any-page) Find your order, receipt or invoice Your confirmation email is your receipt. Orders sit under Orders in your account, course invoices under Invoices, and we send a ticket invoice on request. [Read Article](/en-lk/help/billing-payments/find-your-order-receipt-or-invoice) If a class is missed, by you or the instructor A missed one-to-one lesson is charged in full. For a missed batch class, we send the recording. If your instructor misses a class, you get a free replacement. [Read Article](/en-lk/help/courses-learning/if-a-class-is-missed-by-you-or-the-instructor) Can I change my booking to another date or ticket type? No. A KalaSudha booking cannot move to another date or ticket type. Pass the ticket to someone else, ask about a refund, or book the other date as a new order. [Read Article](/en-lk/help/tickets-booking/can-i-change-my-booking-to-another-date-or-ticket-type) Something isn't working on KalaSudha. What should I do? Find your problem and follow its fix: pages that will not load, missing emails, booking and payment errors, sign-in trouble and class problems. Then email us if it stays. [Read Article](/en-lk/help/troubleshooting/something-isnt-working-on-kalasudha-what-should-i-do) Collaborate with KalaSudha's musicians To collaborate with Indian classical musicians KalaSudha promotes, send a collaboration enquiry describing what you want to make together. We reply with a quote. [Read Article](/en-lk/help/work-with-us/collaborate-with-kalasudhas-musicians) Bring a KalaSudha concert to your city To request a concert in your city, open your city's page, press its Bring a concert button, fill in the form, press Send concert request and confirm by email. [Read Article](/en-lk/help/work-with-us/bring-a-kalasudha-concert-to-your-city) Fix sound or video problems during a class No sound? Check the microphone button and your tile for Muted, then the Microphone and Speaker lists in Settings. Still failing? Leave and rejoin. [Read Article](/en-lk/help/online-classes/fix-sound-or-video-problems-during-a-class) Show 6 More Show Less ### Still have questions? Our support team can help you find the right answer. [Contact support](/en-lk/contact) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-lk/contact) Most enquiries answered within 2-3 business days. 1.