Refunds: when you get one and how long it takes

KalaSudha refunds every ticket in full when we cancel an event, and you choose a refund or a transfer when we move one. If you can no longer come, you can ask for a refund up to 30 days before the event, and we decide case by case. A refund reaches the card you paid with within 7 to 14 working days.

If we cancel or move an event

For a cancelled event, you do not need to claim: we refund the ticket price and the booking fee. For a moved event, you choose a transfer to the new date or an equivalent concert, or a full refund. The events page shows every event with its current date. See What happens if an event is cancelled or postponed.

If you can no longer come

Write to us more than 30 days before the event. A refund is not guaranteed. If we agree it, we refund the ticket price and the booking fee. We do not refund tickets in the 30 days before the event, but you can pass your ticket to someone else. See I can no longer come. Can I get a refund?

Workshop tickets follow the same rule.

Courses and lessons

If you are not satisfied with a course, ask us for a refund. We refund your last class and stop your course progress there. See Can I get a refund for a course? To move or cancel a one-to-one lesson, see Reschedule or cancel a lesson.

How to ask for a refund

1. Write to [email protected] from the email address you booked with.
2. Give your order number, the event or course name and date, and how many tickets or places the request covers.
3. If we moved the event, say whether you want a refund or a transfer.

We reply within one working day. You can also write through the contact page.

If this does not work

If 14 working days have passed since we confirmed your refund and nothing has reached your account, check your card statement, then write to us with your order number. See Contact us.