--- url: 'https://kalasudha.com/en-pk/help/billing-payments/refunds-when-you-get-one-and-how-long-it-takes' title: 'Refunds: when you get one and how long it takes' author: name: rajeevk url: 'https://kalasudha.com/en-pk/user/4add8741a490747f' date: '2026-10-02T02:50:46+00:00' updated: '2026-10-28T14:08:29+00:00' type: website summary: 'When KalaSudha refunds tickets, workshops and courses, what happens to the booking fee, how to ask, and how long a refund takes to reach your card.' tags: - 'Billing & Payments' - Refunds - Payments image: 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' published: true og: site_name: KalaSudha 'image:url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:secure_url': 'https://kalasudha.com/themes/custom/music_agency/assets/icon/logo.svg' 'image:type': image/svg+xml 'image:alt': KalaSudha --- [Billing & Payments](/en-pk/help/billing-payments) # Refunds: when you get one and how long it takes If we cancel or move an event, you choose a refund or a transfer. You can ask for a ticket refund up to 30 days before the event. Refunds take 7 to 14 working days. 2 min read Updated October 28, 2026 In this article [If we cancel or move an event](#section-0) [If you can no longer come](#section-1) [Courses and lessons](#section-2) [How to ask for a refund](#section-3) [If this does not work](#section-4) KalaSudha refunds every ticket in full when we cancel an event, and you choose a refund or a transfer when we move one. If you can no longer come, you can ask for a refund up to 30 days before the event, and we decide case by case. A refund reaches the card you paid with within 7 to 14 working days. ## If we cancel or move an event For a cancelled event, you do not need to claim: we refund the ticket price and the booking fee. For a moved event, you choose a transfer to the new date or an equivalent concert, or a full refund. The [events page](/en-pk/events) shows every event with its current date. See [What happens if an event is cancelled or postponed](/en-pk/help/billing-payments/what-happens-if-an-event-is-cancelled-or-postponed). ## If you can no longer come Write to us more than 30 days before the event. A refund is not guaranteed. If we agree it, we refund the ticket price and the booking fee. We do not refund tickets in the 30 days before the event, but you can pass your ticket to someone else. See [I can no longer come. Can I get a refund?](/en-pk/help/billing-payments/i-can-no-longer-come-can-i-get-a-refund) Workshop tickets follow the same rule. ## Courses and lessons If you are not satisfied with a course, ask us for a refund. We refund your last class and stop your course progress there. See [Can I get a refund for a course?](/en-pk/help/billing-payments/can-i-get-a-refund-for-a-course) To move or cancel a one-to-one lesson, see [Reschedule or cancel a lesson](/en-pk/help/courses-learning/reschedule-or-cancel-a-lesson). ## How to ask for a refund 1. Write to from the email address you booked with. 2. Give your order number, the event or course name and date, and how many tickets or places the request covers. 3. If we moved the event, say whether you want a refund or a transfer. We reply within one working day. You can also write through the [contact page](/en-pk/contact). ## If this does not work If 14 working days have passed since we confirmed your refund and nothing has reached your account, check your card statement, then write to us with your order number. See [Contact us](/help/general/contact-us). [Refunds](/en-pk/help?tag=297#help-articles) [Payments](/en-pk/help?tag=301#help-articles) Was this article helpful? Thanks for your feedback! Last updated: October 28, 2026 ## In this article [If we cancel or move an event](#section-0) [If you can no longer come](#section-1) [Courses and lessons](#section-2) [How to ask for a refund](#section-3) [If this does not work](#section-4) Need more help with this topic? [Contact support](/en-pk/contact) ## Related articles [ Find your order, receipt or invoice ](/en-pk/help/billing-payments/find-your-order-receipt-or-invoice) [ My payment failed or was interrupted ](/en-pk/help/billing-payments/my-payment-failed-or-was-interrupted) [ Ways to pay ](/en-pk/help/billing-payments/ways-to-pay) [ What is the booking fee? ](/en-pk/help/billing-payments/what-is-the-booking-fee) ### Still need help? Can't find what you're looking for? Our support team is here for you. [Contact Support](/en-pk/contact) Most enquiries answered within 2-3 business days.