Too many sign-in attempts: your account is temporarily blocked

After five failed sign-ins on one account within 6 hours, KalaSudha blocks sign-in to that account and shows a message saying it is temporarily blocked. To get back in, reset your password or wait: the block lifts by itself once the window has passed.

The messages you may see

For one account, the sign-in page shows:

• "There have been more than 5 failed login attempts for this account. It is temporarily blocked. Try again later or request a new password."

For one network, such as a home or office connection, it shows:

• "Too many failed login attempts from your IP address. This IP address is temporarily blocked. Try again later or request a new password."

In the account message, "request a new password" links to the reset page.

How long the block lasts

The account block counts failed sign-ins over 6 hours. The network block counts 50 failed sign-ins from one IP address over 1 hour. Each lifts by itself once those attempts fall outside the window.

The network count includes everyone on that connection. On a shared office or family connection, other people's failed attempts add to it.

Get back in with a new password

1. Press Forgot your password? on the sign-in page, or the "request a new password" link in the message.
2. Enter the email address your account uses.
3. Press Submit.
4. Follow the link in "Reset Your Password - KalaSudha" within 24 hours.
5. Set a new password.

Then sign in with it.

If reset requests are blocked too

Reset requests have their own count, with the same limits. Past it, the reset page shows: "Too many password recovery requests from your IP address. It is temporarily blocked. Try again later or contact the site administrator." Wait, then try once more.

If this does not work

Work through Why can't I sign in? to rule out a wrong email address. To reset step by step, read Reset your password. If you are still locked out, see Contact us.