My payment failed or was interrupted

If your payment failed at checkout, the booking did not go through and you can pay again. If we email you about a failed payment on an order you placed, the Complete Payment button in that email takes you back to pay.

Check whether you were charged

A completed booking sends a confirmation email to the address you gave at checkout. If you have an account, the order also appears under Orders. See Did my booking go through?

No confirmation email? Check your spam and promotions folders first. If your bank shows a payment but you have no confirmation, write to us before you book again, so you do not pay twice.

Pay again after a declined card

1. Go back to the event or course page on kalasudha.com and start again.
2. At checkout, check your card details and the billing address.
3. Pay. If the same card is declined a second time, try another card or call your bank.

If we email you about a failed payment

Now and then a payment fails after the order has gone through. We then hold your order and email you with the subject "Action needed: complete payment for order" and your order number. In your account, the order shows "We could not take payment for this order."

1. Open the email and select Complete Payment.
2. On the Complete your payment page, select Continue to payment.
3. Checkout opens with your order in it. Enter your card details and pay.

You pay the prices from your original order. The link works for 14 days. We send up to three reminders, no more than one a day.

When to call your bank

Call the number on the back of your card if the same card is declined twice, or if your bank has blocked the payment. Banks sometimes stop a first payment to a new seller as a fraud check, and a short call clears it.

If this does not work

If the page says "This payment link is invalid or has expired", or your bank shows a payment with no confirmation email, write to [email protected]. Give your order number, the event or course name and the email address you booked with. We reply within one working day.

Signed in as a different account? Log out first. Then open the link in the email again. See Ways to pay and Contact us.