Waiting for your instructor to accept a one-to-one booking

After you pay for a one-to-one session, the request goes to the instructor, who accepts or declines it. We email you as soon as they decide. Until then, your account dashboard shows the request as Pending under Awaiting Instructor Approval.

What happens while you wait

• We email you to say the request has reached the instructor.
• The time you picked stays held for you.
• Your account dashboard lists the session, the instructor and the date under Awaiting Instructor Approval.

Some instructors accept every booking straight away. In that case you skip the wait and the confirmation arrives once you pay. You can see who teaches what on our artists page and our courses page.

When the instructor decides

• Accepted: we email you the confirmation, and the session appears in My Meetings in your account menu. Reminders follow before the start (see When do I get lesson reminders?).
• Declined: we email you the instructor's reason and refund your payment in full (see My one-to-one booking was declined. What happens to my payment?).

If the request is still waiting

If the session is less than a day away and the request still shows Pending, write to [email protected] with your order number and the instructor's name. We contact the instructor and reply within one working day. See Contact us.