Something isn't working on KalaSudha. What should I do?

If something is not working on KalaSudha, find your problem below and follow its fix. Each one starts with the quickest check. Most problems with a page, an email, a booking or a sign-in clear up in a few steps. If yours does not, email [email protected] and we reply within one working day.

A page will not load or looks wrong

• The page is blank, half loaded, or its buttons do nothing: The page looks broken or will not load.
• You see "Oops! You've Wandered Off the Musical Path": The page was not found.
• Part of a page is still in English: Change the site language.

An email has not arrived

• Your tickets: Why has my ticket email not arrived?
• Any email from us, such as a confirmation, a code or an invitation: Not receiving emails from us.

Booking tickets

• "Too many booking attempts. Please wait a while and try again.": what the message means and how to book again.
• "Your seat reservation expired and was released": book your seats again.
• Your discount code is not accepted: Why isn't my discount code working?
• You are not sure your booking went through: Did my booking go through?
• You cannot find your tickets: Find your tickets after booking.

To book from the start, open the events page and read Book tickets for a KalaSudha concert.

Paying

• Your payment failed, or stopped part way: My payment failed or was interrupted.
• You need your receipt or order: Find your order, receipt or invoice.

Signing in

• Your password or email is not accepted: Why can't I sign in?
• You see that your account is temporarily blocked: Too many sign-in attempts.
• You forgot your password: Reset your password.
• You see "Please complete your profile information to continue": what to do.
• You booked as a guest and have no password: I booked as a guest. How do I get into my account?

Courses and classes

• You cannot get into a live class: Join your video class.
• Your guest code for a class does not work: Join a class as a guest with a code.
• Sound or video fails during a class: Fix sound or video problems during a class.
• Your enrolment code has run out or will not work: read Verify your email when you enrol in a course. Browse the courses to start again.

Tell us what went wrong

Found something broken on a page? Scroll to the foot of the page, press Feedback on this page and choose Bug report. The form sends us the page address with your message. Report a problem with a page walks through it.

If this does not work

Email [email protected]. Say what you were trying to do, what you saw on the screen and, for a booking, your order number or the event. We reply within one working day. See Contact us.