I can no longer come. What are my options?

If you ask at least 30 days before the event, we refund the ticket price in full. The 5% booking fee is not refunded. Closer to the event, we cannot refund your ticket, but you can pass it to someone else.

Ask for a refund

1. Write to [email protected] at least 30 days before the event.
2. Give your order number and the event name.
3. We refund the ticket price to the card you paid with. It reaches you within 7 to 14 business days.

The same rule applies to workshop tickets. To see what the booking fee covers, read What is the booking fee?

Pass your ticket to someone else

If a friend can use your ticket, write to [email protected] with your order number and their name and email address. We reissue the ticket in their name and send it to them. See Change the name or email on a booking.

If we cancel or move the event

Different rules apply when the change comes from us. You choose a full refund or a transfer. See What happens if an event is cancelled or postponed.

If this does not work

We reply within 2 working days, Monday to Friday, UK time. If you have not heard back after that, write again with your order number in the subject line. For refund timing, see Refunds: when you get one and how long it takes.