Why has my ticket email not arrived?

Your tickets travel as a PDF attached to the confirmation email we send when you pay. If it has not arrived, check your spam folder and the email address you booked with. Still missing? Write to [email protected] and we will send it again.

What the email looks like

• The subject starts Your tickets for, followed by the event name and your order number.
• A PDF named tickets-order- plus your order number comes with it.
• The PDF holds one page per ticket, each with its own QR code. At events with reserved seats, each page shows the seat.
• If one order covers two events, you get a separate email for each event.

Find a missing ticket email

1. Search your inbox for Your tickets for.
2. Look in your spam or junk folder. In Gmail, check the Promotions tab too.
3. Check which address you used. We send tickets to the address you typed in the Email address box at checkout. That can differ from the email on your account.

Ask us to send it again

Write to [email protected] with:

• your order number, which you saw on the page after paying and can find on your account page when you are signed in
• the event name
• the name and email address you booked with

If you booked with the wrong email address, give us the right one. See Change the name or email on a booking.

At the door

Show the PDF on your phone, or bring a printout if you prefer paper. We scan the QR code at the entrance.

If this does not work

If the email arrived without a PDF, write to us and we will send the tickets again. If you have no order number and no email at all, your payment may not have gone through. See My payment failed or was interrupted and Find your order, receipt or invoice. If none of our emails reach you, see Not receiving emails from us.