What happens if an event is cancelled or postponed

If we cancel or postpone an event, you choose between a full refund and a transfer to the new date or an equivalent concert. Refunds go back to your original payment method within 7 to 14 business days.

How we tell you

We email you at the address on your booking. If you think you have missed it, check your spam folder.

If we cancel the event

1. You do not need to claim your refund. We send a full refund to the card or account you paid with.
2. Allow 7 to 14 business days for it to reach you.
3. If you would rather move to an equivalent concert, write to [email protected] with your order number.

If we postpone the event

1. Read our email for the new date.
2. Decide whether the new date works for you.
3. If it does, you need do nothing. Your booking moves to the new date.
4. If it does not, write to [email protected] with your order number and ask for a full refund before the new date.

If this does not work

If your refund has not arrived after 14 business days, check your card or bank statement. Then write to [email protected] with your order number and the event name. We reply within 2 working days, Monday to Friday, UK time. If our emails do not reach you, see Not receiving emails from us. If you cannot come for your own reasons, see I can no longer come. What are my options?