Did my booking go through?

Your KalaSudha booking is confirmed when the last checkout page shows your order number and the tickets email follows. If you have an order number, the booking went through. If you have neither the number nor the email, check your payment before you book again, so you do not pay twice.

Signs your booking went through

• The last page reads "Your order number is [number]. You can view your order on your account page when logged in."
• An email arrives with the subject "Your tickets for [event] - Order #[number]" and a PDF of your tickets.
• The booking shows in your orders when you sign in with the email address you booked with.

Any one of these means the order is complete. Find your tickets after booking shows where the tickets are.

You have the order number but no email

The booking went through. The email may be in your spam or junk folder, or it may have gone to a mistyped address. Read Why has my ticket email not arrived? Until it turns up, you can sign in and press Download tickets on the order.

You have no order number and no email

1. Hold off on booking again.
2. Check your bank or card statement for a payment to KalaSudha.
3. If no payment was taken, the booking did not complete. Book again from the events page.
4. If a payment was taken, read My payment failed, then write to us before you book again.

You got an email asking you to finish your booking

A reminder email may reach you when a booking was started but not finished. It means that order did not complete, so go back to the event and check out again.

You think you booked twice

Look for two order numbers, or two tickets emails. If you find both, write to us with the two order numbers and the event. Refunds follow the rule in I can no longer come.

If this does not work

Email [email protected], or use the contact page, with the email address you booked with and the event. We reply within one working day. See Contact us.