Why isn't my discount code working?

A discount code not working at KalaSudha checkout is mistyped, meant for another event or ticket, past its end date or ticket limit, or a second code on one order. The message under the code box tells you which. Codes work on kalasudha.com only.

Check the message under the code box

The code box sits in the Order summary on the first checkout page, under Add a promotion code. After you press Apply, one of these messages may show. Work through them in order.

"The provided coupon code is invalid."

The site does not recognise the code. Check the spelling against the message or email that gave it to you, and remove any spaces before or after it. Then press Apply again.

"The provided coupon code cannot be applied to your order."

The code does not cover the event or the ticket type in your cart. Each code covers set events, and some cover only some ticket types. Check which concert the code was for, then book that one from the events page.

"The provided coupon code is not available. It may have expired or already been used."

The code has passed its end date, or it has reached its ticket limit. Each code stops working at a set time. You can still book at the price shown on the page.

"Coupon … was removed: the ticket allocation for this offer is exhausted."

The code had a set number of tickets, and other buyers have used them up. The site takes the code off your order. You can still book at the price shown, without the discount.

Other reasons a code fails

• You already have a code on the order. You can use one code per order, so apply the one meant for this concert.
• You are booking on another ticket website. Our codes work at kalasudha.com checkout only. I bought my ticket on another website explains how those tickets work.
• You expected money off the booking fee. A code takes money off the ticket price, and the booking fee stays the same, as What is the booking fee? explains.

To check where to type a code, read Use a discount code at checkout.

If this does not work

Email [email protected], or use the contact page, with the code and the event. Say what the message under the code box reads. We reply within one working day. See Contact us.