Why has my ticket email not arrived?

Your KalaSudha tickets come as a PDF attached to the confirmation email we send once you pay. If the ticket email has not arrived, search your inbox and spam folder for "Your tickets for", and check the email address you booked with. You can also download the tickets from your account, or ask us to send them again.

What the ticket email looks like

• The subject reads "Your tickets for [event] - Order #[number]".
• A PDF named tickets-order- plus your order number comes with it.
• The PDF holds one QR code per ticket. At concerts with reserved seats, each ticket shows its seat.
• If one order covers two events, you get a separate email for each event.

Find a missing ticket email

1. Search your whole mailbox for "Your tickets for" or "kalasudha.com".
2. Look in your spam or junk folder. In Gmail, open the Promotions and Updates tabs too.
3. Check which address you used. We send tickets to the address typed in the Email address box at checkout, which can differ from the email on your account.
4. Give it a few minutes after paying, then search again.

Download your tickets instead

Sign in with the email address you booked with. Open your orders, choose the booking and press Download tickets. Find your tickets after booking shows each step. Booked as a guest? Read I booked as a guest. How do I get into my account?

Ask us to send it again

Email [email protected] with:

• Your order number. It shows on the page after paying and on your account's orders page.
• The event name.
• The name and email address you booked with.

If you booked with the wrong email address, give us the right one. See How do I change the name or email on my booking?

If this does not work

I have no order number and no email at all

Your payment may not have gone through. Read Did my booking go through? and My payment failed or was interrupted before you book again.

I bought my ticket on another website

That website sends the ticket. Read I bought my ticket on another website. Is it valid?

None of your emails reach me

Read Not receiving emails from us. Still missing the tickets? Email [email protected] and we reply within one working day. Your concert is on the events page in the meantime. See Contact us.