My one-to-one booking was declined. What happens to my payment?

If an instructor declines your one-to-one booking request, we cancel the booking and refund your payment in full to the way you paid. We email you the instructor's reason, and the time goes back on their calendar for others to book.

What the email tells you

The email says the booking request could not be approved. It lists the session, the instructor, the date and time you asked for, and the instructor's reason. You do not need to do anything to get your refund.

Book another time

Pick another slot with the same instructor, whose profile you find on our artists page, or choose another course on our courses page. The steps are in Book a one-to-one session.

If the refund does not arrive

If you cannot see the refund on your statement, write to [email protected] with your order number. We reply within one working day. See Contact us, and Find your order receipt or invoice for your order number.