The page looks broken or will not load

If a KalaSudha page will not load or looks broken, reload it first, then check your connection and your browser. Most pages come back after a reload, an updated browser or a switch to another one. If the problem stays, tell us through Feedback on this page at the foot of any page.

Try these checks in order

1. Reload the page. On a phone, pull down from the top of the page; on a computer, press the reload button in the browser.
2. Check your connection. Open another website. If that fails too, the problem sits with your Wi-Fi or mobile data.
3. Update your browser to its latest version, then open the page again.
4. Open the page in a private window. If it works there, clear your browser's cache and cookies for kalasudha.com and try again.
5. Turn off ad blockers and content blockers for kalasudha.com. They can stop buttons and checkout from working.
6. Try another browser or another device.

Buttons do nothing or a form will not send

Booking and our forms need JavaScript. If a form says "You must have JavaScript enabled to use this form", switch JavaScript on in your browser settings and reload.

On the booking page, wait for Processing… to finish after you change a quantity. Add to Cart does nothing until it does. Book tickets for a KalaSudha concert walks through each step.

Part of the page is missing

Pictures, a seating plan or a video can load after the rest of the page on a slow connection. Give the page a few seconds, then reload. If a section stays empty, run the checks above.

The page says it cannot be found

The address may be mistyped or out of date. Read "Oops! You've Wandered Off the Musical Path": the page was not found, or start again from the events page or the search page.

If this does not work

Tell us what went wrong so we can fix it. Report a problem with a page covers the form in full.

1. Go to the page with the problem, scroll to the foot and press Feedback on this page.
2. Choose Bug report.
3. Under Summary, say what you did and what happened.
4. Add a screenshot if you can, and your email address if you would like a reply.

The form sends us the page address, screen size and browser along with your message, so we can find the page you mean. Something urgent, such as a booking you cannot finish? Email [email protected]. We reply within one working day. See Contact us.