Not receiving emails from us

KalaSudha emails come from [email protected] or [email protected]. If you are not receiving our emails, check your spam and promotions folders, add both addresses to your contacts, and check the email address you gave us.

Check your spam and promotions folders

1. Search your whole mailbox, spam or junk included, for "KalaSudha" or "kalasudha.com".
2. In Gmail, open the Promotions and Updates tabs too.
3. If you find our email in spam, mark it as not spam. That moves it to your inbox and helps the next one land there.

Add our addresses to your contacts

Add [email protected] and [email protected] to your contacts or safe senders list. In most email apps you can do this from one of our emails: open it, tap or click our name at the top, and choose the option to add it to your contacts.

Check the email address we have for you

Booking emails go to the address typed at checkout. Account emails and class invitations go to the address on your account. One wrong letter sends the email to someone else.

1. Sign in and check the email address on your account. To change it, read How do I change the email address on my account?
2. If you booked with a different address, search that mailbox too.
3. If the address on a booking is wrong, write to us and we send the email again to the right one.

Waiting for one email in particular?

• Tickets: read Why has my ticket email not arrived?
• The email to confirm a new account: read Confirm your email address after signing up.
• A password reset link: read Reset your password.
• The newsletter: read Subscribe to or leave the newsletter. Booking emails still reach you after you leave it.

If this does not work

Email [email protected] from the address you expected us to use. Tell us what you are waiting for, such as a ticket, an order receipt, a class invitation or a verification code, and give the event or class name and the date you booked. We reply within one working day and send it again. You can also write through the contact page. See Contact us.