Send us a message from any page

KalaSudha chat support sits behind the round message button at the bottom corner of the page. Press it, choose Send us a message, pick a topic and send. You do not need an account, and we reply within one working day, in the panel and by email.

Send a message

1. Press the round message button at the bottom corner of the page. A panel opens on its Home tab.
2. Press Send us a message.
3. Choose a Topic above the message box: Account and login, Billing and payments, Meetings and classes, or Technical issue.
4. Write your message in the box. It can run to 4,000 characters.
5. Press the send arrow beside the box.

If you are not signed in

When you press send on your first message, the panel asks: "Tell us who you are so we can reply by email." Fill in Name and Email, then press Send message. We use them only to answer your request and do not share them.

Your conversation stays tied to that browser. Our emailed reply carries a link that opens it from any device, and Follow up on a message I sent explains the rest. If you sign in later on the same browser, your conversations move into your account.

Attach a screenshot or document

Attaching files needs you to be signed in. Until you are, the panel shows "Log in to attach files". Signed in, you can add up to five files to a message, each up to 10 MB, as JPG, PNG, GIF, WebP or PDF. A screenshot of the error saves a round of questions.

Look for an answer first

The Search for help box on the Home tab and the Help tab both search our help articles inside the panel. Each article there asks "Was this helpful?" and offers "Still need help?" at the end.

Where your replies appear

Our reply shows in the Messages tab, and the button carries a count of unread replies. If you have not read it in the panel, we also email it to you, with a Read and reply link.

If this does not work

I cannot see the message button

We hide it where you book or pay: the ticket booking page, the seat plan, checkout and the payment-recovery page. It stays off enrolment pages, the one-to-one booking calendar and video class rooms too. The sign-in, sign-up and password pages do not show it either. Finish or leave the page, and the button comes back. It returns on the order-complete page after checkout.

I would rather not use the panel

Email [email protected] or use the form on the contact page. What should I include when I write to you? lists the details to send, and Contact us covers every way to reach us.