Follow up on a message I sent

To follow up on a support message you sent KalaSudha, reply in the same conversation. For a message sent from the round message button, open the Messages tab. For an email or a contact form message, reply to our email. We answer within one working day.

Follow up in the message panel

1. Press the round message button at the bottom corner of the page. A number on the button shows any unread replies.
2. Open the Messages tab. Your latest conversation also shows on the Home tab under Recent message.
3. Open the conversation.
4. Write your follow-up and send it. It joins the same thread, so we see the whole exchange.

A conversation we have closed shows as resolved, with the words "reply to reopen". Write in it as normal and it opens again.

If we emailed you our reply

When you have not read our reply in the panel, we send it by email too. The subject starts "New reply from KalaSudha support:" and then your own subject. Press Read and reply to answer.

If you wrote without signing in

A guest conversation belongs to the browser you wrote from. On another phone or computer, use the Read and reply link in our email. If you sign in on the same browser you wrote from, your guest conversations move into your account. From then on you see them in the Messages tab on any device where you are signed in. I booked as a guest. How do I get into my account? covers guest accounts.

If you wrote by email or through the contact page

Reply to our email and keep the subject line as it is, so your follow-up stays with your first message. No reply yet after a working day? Write again to [email protected] or through the contact page, with the date you first wrote.

If this does not work

A working day has passed and I have heard nothing

Check your spam or junk folder for our email, and add [email protected] to your contacts. Not receiving emails from us covers the other causes. If nothing is there, write again from a different email address, since our reply may not be reaching the first one.

I cannot find the conversation

Make sure you are on the browser you wrote from, or signed in to the account you used. Otherwise, write to us again with the date of your first message. Every way to reach us is in Contact us.